Refund policy

• Please ensure your shipping address is accurate. We are not responsible for any delays or losses caused by incorrect addresses provided by the buyer.

• International buyers are responsible for any customs fees, taxes, or duties imposed by their respective countries.

• Buyers are responsible for return shipping costs unless the item arrived damaged or there was an error on our part.

• Custom orders and personalized jewellery can only be returned or exchanged if they arrived damaged or defective.

• See item details for return and exchange eligibility.
  Please note that no refunds can be issued if you select the Standard No refunds can be issued without a valid tracking number. Be sure to keep your shipping receipt or tracking info to ensure eligibility.

Care Instructions: 

• Our handmade jewellery is delicate and requires proper care. Avoid exposing it to water, harsh chemicals, perfumes, or excessive sunlight.

• To clean your jewellery, gently wipe it with a soft cloth.

• We are not responsible for any damage caused by improper handling or neglect.

Custom Orders:

• We welcome custom order requests! Please get in touch with us with your ideas, and we will do our best to bring them to life.

• Custom orders may require additional processing time and a non-refundable deposit, which will be discussed and agreed upon before starting the project.

Please note that by making a purchase, you agree to abide by these shop policies. We reserve the right to modify or update these policies as needed. Thank you for supporting our handmade jewellery business!